FAQ

What is Pet911?

In 2017, we found a cat on the street and could not find its owners for a long time. In the old fashioned way, we hung up listings and asked people in the district but nothing worked. This is how the idea of an animal search project using modern technologies was born. Pet911 is visited by a large number of volunteers, employees of veterinary clinics and shelters. Our service is in the top lines of Google search engine ratings. Pet911 is currently the largest and most popular missing pet search engine.

I lost my pet or found a pet on the street. What to do?

Add a listing about a lost or found pet using this link. Add a photo of the pet, describe the pet as much as possible and the circumstances of the loss/found, indicate your contact details, whether you plan to reward the finder and publish a lisitng. After posting the listing, you will receive detailed recommendations on how to find the missing animal.

What do I get when I place a listing on the site?

The main advantage of Pet911 system is that your listing will be quickly seen by the right people. Once a pet is found missing, the maximum number of people in the area of the loss should be notified as soon as possible. Your listing will be automatically posted on the main social networks (Facebook, Instagram), where it will be seen by our users and volunteers located nearby.

Can I post a listing for free?

Yes, listings are published on the site for free. But we recommend using paid options, which seriously increase the chances of returning a lost pet home faster.

Why are paid services needed?

Paid services help speed up searches and increase the chances of success. You can choose from several paid services that best suit your situation.

In addition to posting your announcement on social media, we will set up additional advertising to notify as many people living in the area as possible.

Thanks to the connection of paid services, your listing will be seen by a large number of people: our subscribers in social networks, volunteers, employees of the nearest clinics and shelters. We will also notify you about similar found/missing animals nearby.

How do I know that paid services are connected and working?

When placing a listing, you will be offered rates for its promotion. After payment, you will receive a confirmation email from the Pet911 system about connecting paid services. Within a few hours, we will set up an advertisement and notify the volunteers so that as many people as possible see your listing. If necessary, you can write to support and receive reports on the placement of your listing.

What happens when the money for paid promotion runs out?

Depending on the chosen paid services, promotion in social networks lasts 2-3 days. If after this period the pet is not found, you can extend the tariff. If you do not want to renew the tariff, then after the ad stops working, your listing will still remain on the site and in social networks until you decide to remove it yourself.

How to raise a listing in the catalog?

Two packages of paid options: Optimal and Maximum also include placing a listing at the top of the list. You can choose the package that best suits you and your listing will appear at the top of the list and stay there for a week.

I really want to return my pet, but your paid services are very expensive.

We have tried to make paid services as accessible as possible for all pet owners. However, everyone has different difficulties in life. If you are currently experiencing such difficulties, write to us briefly about your situation, we will try to come up with something.

Remember that by paying for additional services you also support the further development of our project and help people who will be in your situation in the future.

Who are volunteers and who can become one?

Volunteers are people registered on the site who help in the search for missing animals. Volunteers receive notifications of missing pets in their area of residence and work, and they voluntarily provide all possible assistance in the search. Any person who cares about animals can become a volunteer.

Is it possible to contact your volunteers?

We can't share volunteer contacts with you, but all volunteers in the area where your pet was lost or found will receive email notifications about your case and will try to provide all possible assistance.

How can I get a refund?

If your pet was found before the advertising services were launched, we will refund your money for the paid rate.

What are the guarantees that my pet will be found?

We cannot guarantee that your pet will be found. But the experience we have accumulated allows us to increase the chances of successfully completing the search by several times.

How to remove a listing from the site?

Go to your profile (on the computer, the icon in the upper right corner, on the phone – in the lower right). Opposite the listing, you will see a red inscription “Unpublish”, after clicking on which your listing will be removed from the catalog, but will remain in your profile on the “Unpublished” page.

Do you accept pets?

Unfortunately, we do not provide such a service at the moment.

Why isn't a new password sent to my personal account?

There may be several reasons. Make sure you enter your correct email address. Look in the Spam folder, the new password may have ended up there. There may also be a problem with the postal services. In this case, you need to try requesting a new password a little later.

How can I donate to the development of the project?

In the "Support the project" section, you can contribute any amount for the development of the project.