FAQ

What is Pet911?

In 2017, we discovered a cat on the street and we could not locate its owners for a long time. In the old fashioned way, we hung up listings and posters in the local area, to no avail. 
This is how the idea came about of being able to search for your lost pet using modern technologies online. Pet911 is visited by a large number of volunteers, employees of veterinary clinics and animal shelters. 
Our service can be found in the top listings of Google search engine ratings. Pet911 is currently the largest and most popular missing pet search engine.

I lost my pet or found a pet on the street. What to do?

Add a listing about a lost or found pet using this link. Add a photo of the pet, describe the pet as much as possible and the circumstances of the loss/found, indicate your contact details, whether you plan to reward the finder and publish a lisitng. After posting the listing, you will receive detailed recommendations on how to find the missing animal.

What happens when I place a listing on the site?

The main advantage of Pet911 system is that your listing will be seen quickly by the right people. Once a pet has gone missing, the maximum number of people in the local area should be notified as soon as possible. Your listing will be automatically posted on the main social networks (e.g. Facebook, Instagram), where it will be seen by our users and volunteers located nearby.

Can I post a listing for free?

Yes, listings are published on the site for free. However, we do recommend using paid options, which will seriously increase the chances of returning a lost pet back home much faster.

Why are Paid Services required?

Paid services help to speed up searches and increase the chance of success of finding your pet. You can choose from several paid services which best suit your situation. In addition to posting your listing on our social media channels, we will also set up advertising to notify as many people living in your local area. Thanks to the connection of paid services, your listing will be seen by a large number of people - our subscribers in social networks, volunteers and employees of the nearest clinics and shelters. We will also notify you about similar missing, and found, animals nearby.

How do I know that my Paid Services are connected and working?

When placing a listing, you will be offered rates for its promotion. After payment, you will receive a confirmation email from the Pet911 system about connecting paid services. Within a few hours, we will set up an advertisement and notify the volunteers so that as many people as possible see your listing. If necessary, you can write to support and receive reports on the placement of your listing.

What happens when the money for the paid promotion runs out?

Depending upon the chosen paid services, promotion among the social networks lasts 2-3 days. If after this period the pet is still not found, you can extend your tariff. If you do not want to renew the tariff, then after the ad stops working your listing will still remain on the site and on the social networks until you decide to take it down.

How do I raise a listing in the catalogue?

Two packages of paid options: Optimal and Maximum also include placing a listing at the top of the list. You can choose the package that best suits you and your listing will appear at the top of the list and stay there for a week.

I really want to find my lost pet, but your paid services are very expensive.

We aim to make our paid services as affordable as possible for all pet owners. However, everyone has a different situation. If you are currently experiencing financial difficulties, write to us briefly about your situation and we will try to come up with a solution. 
Remember, paying for our additional services means that you also support the further development of our project and help people who may be in your situation, in the future.

Who are the Volunteers, and who can become one?

Volunteers are people who are registered on the site and who help in the search for missing pets. Volunteers receive notifications of their missing pets in their area of residence and work, and provide all possible assistance in the search for a lost pet. Anyone who cares about animals can register to become a volunteer. 

Is it possible to contact your volunteers?

We cannot share volunteer contacts with you, but all volunteers in the area where your pet was lost, or found, will receive an email notification about your case and will try to provide all possible assistance necessary.

How can I claim a Refund?

If your pet was found before our advertising services were launched, you are entitled to a full refund.

Do you have any Guarantees that my Pet will be found?

We cannot guarantee that your pet will be found. However, the experience that we have gained in this area allows us to increase the chances of successfully completing a search for your lost pet.

How do you remove a listing from the site?

Go to your Profile (on your computer, click on the icon in the upper right hand corner. If you are on the phone, click on the lower right corner). Opposite your listing, you will see a red button that says “Unpublish.” After clicking on this, your listing will be removed from the main listings, but will remain in your Profile on the “Unpublished” page.

Do you accept pets?

Unfortunately, we do not provide this service at the moment.

I did not receive a new password request to my email account

There may be several reasons why you have not received a link to reset your password. Make sure that you have entered the correct email address. Have a look in your Spam folder, as the new password link may have been sent there. There may also be a problem with your email account receiving mail. In this case, wait a while and try requesting a new password again. 

How can I donate to the development of the project?

In the "Support the project" section, you can contribute any amount for the development of the project.