Introduction and Overview
Welcome to Pet911.org! This Terms of Service agreement ("Agreement") outlines the legally binding terms and conditions for using our website and services. By using Pet911.org in any way—whether browsing, posting content, or using our premium services—you agree to these terms, our Privacy Policy, and any other policies we post on the site.
Please read this Agreement carefully before using our services.
Summary of Key Points
- Pet911.org is a platform for lost and found pets only
- You are responsible for the content you post or approve for publishing
- Premium services require payment of applicable fees
- Refunds are limited to specific circumstances outlined below
- We provide our services "as-is" with certain limitations of liability
- We may modify these terms from time to time
Services Provided
Pet911.org provides a platform for pet owners to post information about lost pets and for individuals to post information about found pets. We also offer premium services to enhance visibility of lost pet listings through targeted advertisements and alerts.
Intellectual Property
The Site and all of its original content are the sole property of Pet911.org and are protected by applicable copyright and intellectual property laws.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions outlined in this Agreement.
Cookies Policy
This website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small text files that are stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: These are necessary for the website to function properly and cannot be turned off.
- Analytical/performance cookies: These help us improve our website by collecting anonymous information about how visitors use our site.
- Functionality cookies: These remember choices you make to improve your experience.
By using Pet911.org and agreeing to these terms and conditions, you consent to our use of cookies as described above. You can control and/or delete cookies as you wish through your browser settings. Deleting cookies may affect your experience on our website.
User Content and Posting Guidelines
User Content Responsibility
You are solely responsible for all materials that you approve for publishing or that you post in connection with our Services ("User Content"). By submitting content or approving content we prepare on your behalf, you represent and warrant that:
- Your content does not violate any third party's rights (copyright, trademark, privacy, etc.)
- Your content does not contain defamatory material
- Your content complies with all applicable laws, regulations, and standards
- You have all necessary legal rights to publish such content
Posting Guidelines
To maintain the quality and purpose of our platform, please follow these guidelines:
- Pet911 is for LOST and FOUND pets ONLY
- Do not include personally identifiable information about other individuals
- Do not use profanity
- Only submit images of your pet or a pet you found
- Do not post the same pet more than once
- Do not include links to other sites in your post
- Pet911 does not facilitate foster care or custody disputes
We reserve the right to remove content or restrict access to users who violate these guidelines.
Service Fees and Payments
Fee Structure
Pet911.org offers both free basic listings and premium options that require a one-time payment. Current fee schedules are available on the Site. All fees due from you to us are referred to as "Service Fees." A full breakdown of applicable Service Fees is available upon request, including advertising/service fees spent through social media.
Payment Process
For premium listing options, you make a one-time payment and, upon receipt, we apply the paid options to your pet listing. You are responsible for paying all applicable Service Fees at the time you order premium services. By purchasing these services, you authorize us to charge the payment method you have provided.
If your payment method is invalid or inactive, we will be unable to process your request for premium services.
Premium Services Duration
Different premium services have different durations and operational timeframes:
- One-Time Services: Some premium services are provided on a one-time basis, such as informing veterinary clinics and local volunteers about a lost pet. These services are performed once upon receipt of payment.
- Local Area Notifications: Our service that notifies residents in the local area is delivered through targeted advertising campaigns on Facebook. These campaigns typically run for 2-5 days, with the exact duration depending on the allocated budget.
- Similar Found Pet Notifications: If you purchase the service for notifications about similar found pets, this service will remain active until you remove your lost pet listing from our platform. While this service is active, you will receive email notifications every three days when similar found pets are reported in your area.
All premium services are activated promptly after we receive your payment. By purchasing these services, you understand and agree to these specified timeframes.
Refund Policy
All refund requests must come from the email used to create the account under which the premium service was purchased. Due to the urgent nature of lost pet situations and costs incurred immediately upon applying premium options to your listing, refunds are limited to the following circumstances:
- Service Malfunction: If our premium service did not function as described (e.g., ad campaign did not run, targeted the wrong area). To request a refund, email [email protected] with details of the malfunction within 14 days of purchase.
- Billing Error: If you were charged incorrectly (e.g., duplicate charge). To request a refund, email [email protected] with details of the billing error within 30 days of the charge.
All refund requests will be reviewed by our support team. If verified, a refund will be provided through your original payment method.
Modifications to the Service
We strive to improve Pet911.org continually. As such, we reserve the right to modify, suspend, or discontinue any part of our services at any time. We will make reasonable efforts to notify users of significant changes that affect core functionality.
Termination
Pet911.org reserves the right to terminate your access to the Site, without any advance notice. Reasons for termination may include, but are not limited to, violations of these Terms of Service, requests by law enforcement or government agencies, technical issues, or extended periods of inactivity.
Breaches of These Terms
Without prejudice to Pet911's other rights under these terms and conditions, if you breach these terms and conditions in any way, Pet911 may take such action as Pet911 deems appropriate to deal with the breach, including:
- Suspending your access to the website
- Prohibiting you from accessing the website
- Blocking computers using your IP address from accessing the website
- Contacting your internet service provider to request that they block your access to the website
- Bringing court proceedings against you
Limitation of Liability and Disclaimers
Service Disclaimer
The site, services, and all content on Pet911.org are provided "as-is." We disclaim any warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We cannot guarantee specific results from using our services, including the recovery of lost pets through our advertising services.
Content and User Interaction Disclaimer
We are not responsible for inaccurate content published on the site, whether by users or published by us on behalf of users. We do not verify the accuracy of user submissions.
Protection Against Scammers
Pet911.org is not responsible for any harmful actions, scams, or fraudulent activities conducted by users of our platform. This includes, but is not limited to:
- Individuals requesting payment or financial information in exchange for returning a pet
- Users posting false lost or found pet information
- Users attempting to collect rewards under false pretenses
- Any other deceptive practices or scams conducted through our platform or using information obtained from our platform
We strongly recommend that users exercise caution when interacting with strangers regarding lost or found pets. Never send money to unverified individuals, and consider meeting in safe, public locations when retrieving a pet. Report any suspicious activity to [email protected] and to local authorities.
Service Availability
The site may be temporarily unavailable due to maintenance or technical issues. We are not responsible for any interruption, deletion, defect, or delay in operation or transmission.
Limitation of Liability
To the maximum extent permitted by law, Pet911.org and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.
Indemnification
You agree to indemnify and hold Pet911.org harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from your breach of this Agreement or violation of any law or third-party rights in connection with your use of our services.
Disputes
If you dispute any services supplied by Pet911, you must notify us in writing at [email protected] with your reasons within 14 days of service delivery, failing which you waive any right to dispute the quality of the services or value.
Changes to Terms and Conditions
We may revise these terms from time to time. Revised terms will apply from the date of publication on this website. We recommend checking this page regularly to stay informed of any changes.
For significant changes, we will make reasonable efforts to provide notice through the website or via email.
Pet911 reserves the right to make amendments to these terms and conditions from time to time. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Pet911.org site immediately.
General Provisions
- Pet alerts are used solely for notifying the public about lost or found pets. You are responsible for the content of any alerts you send.
- We may use information you provide to inform others about pet theft hotspots or other pet welfare information.
- It is your responsibility to keep your listing updated. We reserve the right to contact you to follow up on unresolved listings and may remove listings if contact cannot be made.
- Pet911 is not liable for any rewards offered by users.
Severability
If any provision of these terms is determined to be unlawful or unenforceable, the other provisions will remain in effect. If part of an unenforceable provision would be enforceable if modified, that part will be deemed modified to the minimum extent necessary to make it enforceable.
Assignment
Pet911 may transfer, sub-contract, or otherwise deal with our rights and obligations under these terms without notifying you. You may not transfer or assign your rights or obligations under these terms.
Contact Information
If you have questions about this Agreement, please contact us at:
Email: [email protected]